Ticketmaster is an evil institution. This isn't news to anyone, I'm sure. Their monopolistic practices and exorbitant fees are legendary. But perhaps even worse is the fact that they aren't even competent at what they do. I'm annoyed since I purchased White Stripes tickets weeks ago over the web, and apparently they lost my order. Customer service was a nightmare itself, it took a tremendous effort just to talk to someone who couldn't help me. Several times I was transferred from voice mail hell into a non-existent phone system and disconnected. What fun!!